Privacy Policy

Pardesi Dera ("we", "us") respects your privacy. This policy explains what personal information we collect through this website and our restaurant, why we collect it, who we share it with, and how you can access or correct it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

When you place an order: your name, mobile number, email address, your order and any notes you add (for example spice level or allergy information), the pickup or delivery time, and your delivery address if you choose delivery.

When you pay online: card payments are processed by Stripe. Your card number is entered on Stripe's secure payment page and is never sent to or stored on our systems. We receive only a payment reference, the amount, and the type of payment (for example "Visa" or "Apple Pay").

When you contact us through the Find Us form: your name, email address and message.

When you visit the website: our web server keeps standard technical logs (such as your IP address and browser type) for security and to fix problems. We use one essential cookie to remember your cart and keep checkout secure. We don't use advertising or tracking cookies.

If you tell us about an allergy or dietary need in your order notes, we use it only to prepare your food safely.

Why we collect it

• To prepare, deliver and hand over your order, and to contact you about it if something changes.
• To send your receipt and order updates by email, and a text message when your order is ready if you ticked "Text me" at checkout.
• To process payments and refunds.
• To answer your enquiries.
• To keep business and tax records, as the law requires.
• To protect our website and customers from fraud and misuse.

We will not sell your personal information. We won't send you marketing messages unless you have asked to receive them, and you can opt out at any time.

Who we share it with

We only share your information with service providers who help us run the restaurant and website, and only what they need:

• Stripe — online card, Apple Pay and Google Pay payments.
• ClickSend — "your order is ready" text messages (only if you ask for them).
• Hostinger — hosting for our website, ordering system and email.
• Google — the map on our Find Us page and the fonts on this website load from Google, which may receive your IP address when you view those pages.
• Our staff and, for delivery orders, the person delivering your food.

Some of these providers may store or process information outside Australia (for example in the United States or Europe). We use well-known providers that protect personal information. We may also disclose information if required by law, or to protect someone's safety.

How long we keep it

We keep order and payment records for as long as Australian tax and business record-keeping laws require (generally at least five years), and then delete them. Enquiries are deleted when they're no longer needed.

Keeping it safe

Our website uses encrypted HTTPS connections. Access to customer information is limited to staff who need it, protected by individual logins. If a data breach occurred that was likely to cause you serious harm, we would let you know and take steps to fix it.

Accessing or correcting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we aren't required to keep it. Contact us using the details below — we'll respond within 30 days. We may need to confirm your identity first.

Questions and complaints

If you have a question or a concern about how we've handled your information, please contact us first and we'll do our best to resolve it:

Pardesi Dera
175 Elizabeth Street, Hobart TAS 7000
Email: info@pardesidera.com.au
Phone: 0416 388 765

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.